Frequently Asked Questions

 

 

General

How do I get a quote?

The easiest way to get a quote is to email us with what you are looking for and we will create custom options for you. 

What are your hours of operation?

We are open from 10am – 4pm MST, Monday through Friday. Please feel free to email us at admin@freshbrandgear.com​ anytime after hours as we answer all emails in the order we receive them the next day

Do you do sample orders?

Because of the extremely high order volume we process, we do not offer free sample orders as a service. However, you’re welcome to place a small order before you plan on placing a larger order to test out our printing service. In addition, if you’re worried about print quality, please check out our gallery page for some images of our work. Please note that there is no guarantee that a sample or a smaller sized order will be printed with the same print method as a larger sized order. For small quantity orders, we almost always use DTG Printing and Vinyl, whereas on larger orders, we tend to use Screen Printing more often. Please keep this in mind when placing orders for samples.

What happens if an item I ordered is out of stock?

If any product is out of stock we then reserve the right to replace the item with an item of equal or higher quality and value. If you have any questions and/or concerns please do not hesitate to reach out at admin@freshbrandgear.com.

What happens if I want to change my order or add notes to my order?

We allow customers to add notes to their orders to help clarify any additional details that could be reverent to their order. However, notes may not be followed exactly, and all designs will be printed the same size on all shirts, unless the customer contacts us BEFORE placing the order.

Why does my shirt look different from the website?

How is the washability of the printed apparel?

The inks used in screen printing hold up exceptionally well under normal washing and drying. Heat Transfer Material use an eco-solvent ink which is printed on a transfer sheet. There are several different types of transfers available depending on each application. Because of the multitude of transfers available washability is comparable to Screen printing and Direct to Garment printing. 

For best results:

•    Turn garments inside-out before washing and drying.
•    Wash at 30°
•    Do not dry-clean. Chemicals used in dry cleaning can damage the print.
•    Do not iron directly on the print area
•    Iron on the reverse side using the lowest heat settings.
•    Do not bleach

Products

What sizes do you offer

On most products we offer all sizes.  Men’s Ladies and Youth.  

Can I bring in my own products to get them printed on?

Yes, absolutely.  We will work with you to determine the best decoration method.  Please note that if you bring your own product you are responsible for manufacturer defects and warranty around the product.

Pricing and Payment

How do you determine pricing?

We determine pricing based on the cost of the specific product, the number of colours used in your design, decoration process and by the quantity of shirts required for your order. 

Why do you charge screen set up fees?

To keep our costs competitive we charge a setup to 

Printing

Will the garment color and print look exactly as it does on my screen?

All monitors are different and show colours differently, we make sure that actual garment colours are accurately reflected, but we cannot guarantee that the colours you see will be the same as the real-life colours. It depends on your computer settings (brightness, contrast etc.).

When printing on garments, it is important to consider the fabric material and garment colour. The same colour value will look a bit different when printed on 100% cotton vs. a fabric with a polyester blend. In the same way, the same colour will look different when printed on light vs. dark-coloured garment. When printing with white base the same colour on one garment can look different if printed without the under base.

What types of fabrics can you print on?

We can do printing and embroidery on almost any fabric. However, we prefer 100% cotton garments for DTG, the more cotton the garment comprises the more vibrant the image will be. Please contact us if you have any specific requirements.

What is Digital Full Color Transfer Printing?

In digital full colour transfer printing, our garment printing specialists add a vector cutline to your design, so it is able to be read by the Roland VersaCamm printer as the CAD plot line. We then print your design in high resolution, score it via computer and manually weed it. Once the transfer has been cut, printed and weeded, it is then pressed with heat to permanently affix onto the respective garment. 

What is vinyl transfer printing?

In CAD Cut Vinyl Heat Transfers, a machine cuts out shapes and letters out of sheets of self-adhesive plastic or vinyl and then transferred onto fabrics or garments. Your design is manually weeded by our team and is prepped for pressing. “Weeding” is the process of removing parts of the transfer that are unnecessary in order to remove the negative space from your design. An industrial heat press is used to attach and permanently affix the weeded design onto the garment. Vinyl Heat transfers are a popular choice for customised t-shirts, printing by hockey teams and other sports teams, as it is ideal for printing numbers and names onto a single colour design.  Choose Vinyl transfer printing for high impact designs. 

What is Dye Sublimation Printing?

In dye sublimation, the dye is heated until it transforms into a gas. It then diffuses into the fibres of the material themselves, and solidifies, embedding the print image onto the fabric. Dye sublimation printing is cost-effective for re-oders of ongoing items like jerseys. 

What is Screen Printing?

Screen printing is one of the most popular and cost-effective ways of garment printing. In screen printing, positive films are printed for each colour and are adhered to separate screens. The screens are then exposed to UV light to burn the artwork into an emulsion. After the exposure, the film is removed, and screens rinsed with water to wash away the emulsion. Following this, the screens are locked in place on a carousel and the colours are applied to the image one at a time to create your final print. 

What is Direct to Garment Printing?

DTG printing is the process of printing images directly onto fabrics and garments, such as t-shirts. It employs the use of textile inkjet technology to print your desired image onto the garment. It’s useful to imagine it as a giant inkjet printer, but instead of papers and documents, it prints designs on fabric. Use DTG printing for vibrant full colour prints which do not crack or peel. 

Why did you choose the printing method?

At Fresh Brand Gear, we have dedicated garment printing specialists with years of expertise. If customers have not specified their preferred printing method, our printing specialists will decide upon the optimum technique to be used, based upon the garment, cost and design specifications.

What Printing methods do you do?

We offer almost all printing techniques available for custom design printing such as DTG, Screen Printing, Digital Transfers, Vinyl Heat Transfers, Dye Sublimation and embroidery.  The type of printing method depends on your chosen garment and design. If you are facing any problem regarding printing or require any additional information, feel free to contact us.

(587) 597-5011

admin@freshbrandgear.com

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